Terms & Conditions

These are the terms and conditions of sale of The Hamilton Pen Company Ltd.

These terms apply to all purchases of goods when you order via our website (www.hamiltonpens.com) or by telephone using our customer service team.

Please read this document carefully before placing your order.

By placing an order by telephone or email through our customer services team, you confirm your unconditional acceptance of these conditions.

To order goods through this website you must be 18 years of age and accept delivery within the UK or nominated country of choice. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Please note that:

Not all items featured in our catalogue, on our website, in advertisements or any other media are necessarily available by telephone or via our website.

We may change these conditions from time to time. The latest version of these conditions is available on our website.

These conditions can be saved electronically or printed by all users of our website. Whilst they remain posted on our website, these conditions will apply to all transactions carried out via our website and by telephone.

Description of goods

Many of the products we sell are of a descriptive nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturers brochures or their websites.

Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our order acceptance policy.

All actions taken by the user of the website are the responsibility of the individual.

Payment and price

The total price payable for the goods will be stipulated at the time when you place an order, whether or not the order has been place, this includes any telephone orders.

We are entitled to make any adjustments to the price to take in to account of any increase in our suppliers prices, or the imposition of taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing an order.

Storing Sensitive Information

When you place an order with The Hamilton Pen Company your credit/debit card information is not stored for security purposes.

Typographical error

In the event that a product is listed at an incorrect price due to a typographical error in pricing the information from our suppliers, taxes or duties change, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will issue a credit within 48 hours of the value of the incorrect price (including delivery charges). 

Payment methods

We accept all major credit cards online including Visa, MasterCard, Maestro, Solo and American Express. We do not accept payment for goods by cheque.

We do accept payment by BACS, CHAPS and bank transfer.

When placing an order, you must provide the exact billing address and a contact telephone number. This should be the address your credit card has on file for you. Failure to provide these details is in breach of these terms and conditions and could result in a cancellation of your order. Your goods will only be dispatched once all monies have been authorised and cleared.

On a rare occasion, should Hamilton Pens wish to confirm your identity, we may ask you to provide where possible proof that you are the cardholder. This is merely to protect you against on-line fraudulent activity. 

Availability of goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. (Usually within 48 hours).

We will not be responsible for compensating you or any third party for any other losses suffered if we do not supply the goods. 

Delivery charges

All prices are exclusive of delivery charges; these will be added to the price of the products at our checkout procedure. 

How will my order be dispatched? All UK & International addressed orders are generally shipped via Royal Mail. Other Carriers may be used subject to Items ordered, destination and any strikes or weather conditions. Please allow 2-3 working days for delivery. If you require goods for a specific date or time, please call the customer service team, who will be happy to check stock availability. Orders for next day delivery must be placed by 2.00pm. Hamilton Pens endeavour to ship all qualifying orders (received before 2.00pm) the same working day. Some items may be dispatched the following working day if ordered after this time. International orders are shipped via Royal Mail International Tracked & Signed whenever possible or by Fedex or similar courier depending on value. Please allow 5-14 working days for delivery, depending upon location. European and overseas customers will be responsible for paying customs and/or import duty. Our delivery charges do not include any expenses for customs duty and/or VAT. The Hamilton Pen Company is not responsible for any additional charges; these expenses are the responsibility of the customer.

We are happy to deliver to the Channel Islands, Eire and BFPO addresses. 

Delivery times

Delivery of products within the UK will normally be dispatched within 2-3 working days from clearance of payment.

Any dates we specify for the delivery of the goods are approximate only and we shall not be held liable for any losses, costs, damages, charges, or expenses caused by any delay for the delivery of goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 28 days for the dispatch of goods. For delays of more than 28 days, you will have the right to cancel the order and we will refund any money paid by you for the goods. 

Risk

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address as provided on the order. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods must be noted on the delivery consignment note at the time of delivery, alternatively please inform by email to sales@hamiltonpens.com please do include your order number. This must be within 48 hours of acceptance of delivery.

Time limitation for notification of claims

If goods arrive in a damaged condition you must note on the carriers delivery consignment note and it will be your responsibility to inform us in writing within 7 days from delivery.

Shortages: it is your responsibility to sign for the correct number of packages as shown on the carriers delivery consignment note. Any shortages within the package must be notified to us in writing within 7 days of receipt of delivery.

In-correct goods: it is your responsibility to inform us of any in-correct goods supplied within 7 days from delivery. If it is your mistake on the order, postage will not be reimbursed.

Non-deliveries: we will not accept liability for goods lost in transit unless we are notified in writing within 10 days from expected delivery date.

For all written notification claims, please email sales@hamiltonpens.com and please quote your order number.

If goods under any of the above clauses are found to be in perfect and full working order, these will be returned to you and an administration fee of 20% of the price of the goods will be charged to your credit card account. 

Order cancellation 

Orders can be cancelled up to 14 working days AFTER the day you have received the goods. You MUST inform us in writing of your wish to cancel. Please email sales@hamiltonpens.com and quote your order number. The goods must be returned in full re-saleable condition with all packaging in tact. Once the goods have been received and are deemed returnable, a refund will be issued to the purchasers card. We will endeavour to refund your card within 48 hours of delivery.

Product guarantees

All products supplied are covered by the terms and conditions of the manufacturers guarantee for their stated period. Please contact us for verification on warranty time length for individual manufacturers. These guarantees specifically exclude faults caused by accidents, neglect, and misuse. In addition routine maintenance, consumables, cosmetic damage is not covered.

This does not affect any statutory rights you may have.

Faulty goods:

In the unlikely event:

Products that are deemed faulty can be returned for exchange. If we do not feel the goods are faulty we hold the right to return to the manufacturer for inspection.

As stated by law, a fault must be within a reasonable time frame; this will be held at our discretion and will be discussed with you on an individual basis.

This does not affect any statutory rights that you may have.

Customer service 

If you have any queries regarding your order, please do call us on 01789 730543.
International +44 (0)1789 730543 between 9am to 5pm (UK time) Mon to Fri.

An answering service is available outside of these hours.

In the unlikely event that you are not satisfied with our service or products, please do pass on your comments, you can email us at sales@hamiltonpens.com or write to:

Customer Services
The Hamilton Pen Company Ltd

Unit 9H, Glebe Farm, Wolverton Road, Snitterfield, Stratford-upon-Avon, Warwickshire, CV37 0HB, United Kingdom

We will endeavour to deal with your complaint within 48 hours, and inform you of what action will be taken.

The Hamilton Pen Company registered office:

The Hamilton Pen Company Ltd
Unit 9F, Glebe Farm, Wolverton Road, Snitterfield, Stratford-upon-Avon, Warwickshire, CV37 0HB

Company Registration No: 07562479
VAT No: 181 6627 92

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